CUSTOMER SERVICE
Local Delivery

Local deliveries are usually made within 5 working days of your order being placed.

  • FREE Delivery on orders over HK$500.
  • Orders under HK$500 will be priced upto HK$50 based on the size of product (Standard HK$50, Large HK$80)
  • Local Delivery orders will be delivered via S.F. Express, signed for.

(HKD30 surcharge is applied for any shipment picks up from or delivers to Non-Industrial / Commercial address and remote area in Hong Kong.)

Shipment Tracking
When your order is shipped we’ll send you an order confirmation mail with a tracking code. You can use this code to check on your shipment at S.F. Express Hong Kong Domestic Express (local orders).

International

International deliveries are usually made within 7 – 14 working days of your order being placed.

Order Amt Below HK$1800 (USD230) Over HK$1800 (USD230)
Zone 1 HK$150 (US$20) Free
Zone 2 HK$200 (US$25) Free
Zone 3 HK$250 (US$30) Free

Orders are shipped viaS.F. Express, Hong Kong SpeedPost, Aramex or UPS depending on the shipping address

Shipment Tracking
When your order is shipped we’ll send you an order confirmation mail with a tracking code. You can use this code to check on your shipment at S.F. Express / Hong Kong Speed Post / Aramex / UPS.

Tax
Customs or import duties applied to the parcel upon reaching its destination are outside of Toronto Sports’s control, and are the sole responsibility of the customer. To determine the potential cost in advance, please contact your local customs office.

Returns and Exchanges

Returns and Exchanges only on faulty items or wrong size. All merchandise must be returned in its original condition with packaging and tags intact. Unused merchandise may be returned if you notice our Customer Service by email within 7 days of its receipt. After we receive your email, we will arrange the exchange. Exchange only for the same model and change size. No refunds and exchanges will be made on goods inspected and found to be worn, altered or damaged. For returns and exchanges, the customer is responsible for the cost of shipping. The cost of shipping will not be refunded.

Changes, Cancellations and Refund

Once the order is confirmed, changes, cancellations and refund are not accepted.

Terms and Conditions: Online Store

Access to the Site and use of the Services provided by TORONTO SPORTS (hereafter called as “Services”) are subject to the following terms and conditions (hereafter called as “Terms”) which may be amended, changed or updated by TORONTO SPORTS from time to time without notice to you and all applicable laws and regulations in Hong Kong Special Administrative Region of the People’s Republic of China (hereafter called as “HKSAR”) or other countries, including the laws and regulations governing copyright and trademarks. By accessing the Services and the Site, you agree to be bound by these Terms as amended by TORONTO SPORTS from time to time.

Site Contents

All materials used and displayed on the Site (including but not limited to text, photographs, video, audio and graphics, music, logos, marks and other materials that appear on the Site) (“Contents“) are owned by or licensed to TORONTO SPORTS and its proprietors and are protected by copyrights, trademarks, Services marks, and/or other proprietary laws of HKSAR or other countries (“the Intellectual Property Rights “) and all present and future Intellectual Property Rights in and to the Contents shall at all times be the sole and exclusive property of TORONTO SPORTS. You agree that the use of the Contents on the Site is solely for personal and noncommercial (other than for the purchase of merchandise from the Site) purposes (the “Permitted Use“) provided that no right, title or interest of any nature in the Contents downloaded or copied for the Permitted Use shall be transferred to you. You acknowledge that you have no ownership rights or license rights in and to, the Contents other than the limited right to utilize the Services for the Permitted Use in accordance with these Terms. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, store to construct a database of any kind for access by you or any third party, offer for or participate in the sale of, or exploit in any way, in whole or in part, the Contents on the Site without the written consent of TORONTO SPORTS.

Comments, Feedback, Photos, Postcards and Other Submissions From Users

You agree that all comments, feedback, photos, postcards, suggestions, ideas, and other submissions in whatever form disclosed, submitted or offered to TORONTO SPORTS on or through the use of the Site or otherwise disclosed, submitted or offered in connection with your use of the Site (the “Comments“) shall be deemed not confidential. Such disclosure, submission or offer of the Comments shall constitute an assignment to TORONTO SPORTS of all Intellectual Property Rights in the Comments. TORONTO SPORTS shall thereafter own exclusively all the Intellectual Property Rights in the Comments and shall not be limited in any way in its use, commercial or otherwise, of the Comments. TORONTO SPORTS shall not be obliged to (1) maintain any of the Comments in confidence (except that TORONTO SPORTS shall not disclose your identity without your consent); (2) compensate you for the assignment of the Comments to TORONTO SPORTS; or (3) respond to any of the Comments. You agree that no Comments submitted to the Site will violate any right of any third party, including the Intellectual Property Rights and the Comments will not contain libelous, unlawful, abusive or obscene material. You shall remain solely responsible for the content of any Comments you make. If any of the Comments is suspected to constitute copyright or other intellectual property rights infringement, TORONTO SPORTS reserves the right to require a written confirmation from you confirming that you are the owner of such rights or you are authorized to act on the owner’s behalf. You agree that TORONTO SPORTS may use and/or disclose information about your use of the Site in any manner that does not reveal your identity in promotional and marketing activities or product updates.

TORONTO SPORTS’ Communications to You

You agree that TORONTO SPORTS may send electronic mail to you for the purpose of advising you of changes or additions to the Site or to the Contents or for such other purpose(s) as TORONTO SPORTS deems appropriate. You may inform TORONTO SPORTS in writing if you do not wish to receive such communication from TORONTO SPORTS.

Links to other Web Sites

TORONTO SPORTS may provide links to other sites or resources. TORONTO SPORTS shall not be responsible for the contents and services of such sites and resources that it is hyper-linked to. TORONTO SPORTS shall not be responsible for any content, advertising, products, or other materials on such sites or resources and shall not be responsible for any damage or loss caused by or in connection with the use of such sites or resources.

Duty and Obligation to non-target clients or surfers

The site is ONLY intended for use and access by natural persons physically situated in HKSAR. All terms, conditions, details, warranties, indemnities, invitations, agreements, products, sale item, auction item, materials, advice or information or TORONTO SPORTS provided through or via the Internet, telephone communications, television or radio broadcasting, or any form of media or telecommunications are intended for natural persons physically situated in HKSAR. Please refer to the GOVERNING LAW below.

Disclaimer

You Expressly Agree That The Use Of The Services And Products Is At Your Sole Risk. The Site And Contents Are Provided On An “As Is” Basis Without Warranties Of Any Kind, Whether Either Expressed Or Implied, Including Without Limitation Warranties Of Title Or Implied Warranties Of Merchantability Or Fitness For A Particular Purpose. Toronto Sports Shall Not Be Liable For Any Direct, Indirect, Incidental, Special, Consequential Or Exemplary Damages Including But Not Limited To Damages For Loss Of Profits, Goodwill, Use Of Data Or Other Intangible Losses Related To Your Use Of The Site, The Services And Products. All Advice Or Information In The Site Is For Your Informtion Only. Professional Advice Or Opinions Must Be Sought To Clarify And Justify All Advice Or Information Provided In The Site. Toronto Sports Do Not Warrant Or Indemnify The Accuracy Or Reliability Of All Advice Or Information Provided In The Site.

Indemnity

You agree to defend, indemnify and hold TORONTO SPORTS harmless from and against all claims, damages, costs and expenses, including legal costs, arising from or related to (a) your use of the Site, the Services and the Products and (b) your submission or transmission of the Comments to TORONTO SPORTS.

Termination

This Agreement shall be governed by and construed in accordance with the laws of HKSAR, without regard to any conflict of law provisions. You irrevocably agree that the courts of HKSAR shall have exclusive jurisdiction in relation to any claim or dispute concerning this Agreement.

Governing law

You agree that TORONTO SPORTS may at any time at its sole discretion terminate without giving reason your access to the Site and the provision of the Services and TORONTO SPORTS shall not be liable for any loss of any kind that you may suffer as a result of such termination.

Personal Data (PRIVACY) Policy Statement (“STATEMENT”)
1. Collection policy and objectives

We, Toronto Investments (Hong Kong) Limited, pledge to meet fully with the requirements of the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong. In doing so, we will ensure compliance by our staff to the strictest standards of security and confidentiality.

You are strongly recommended to read the Statement carefully to have an understanding of our policy and practices with regard to the treatment of personal information and data provided by you to us at http://www.torontosports.com.hk/ (“Website“). By using the Website, you signify your agreement to the collection, use and disclosure of your personal data by us in accordance with the Statement.

Please note that the provisions herein may be updated, revised, varied and amended from time to time as we deem necessary. Your continued use of the Website following such revision shall be deemed as your acceptance of the amended Statement. It is your responsibility to check the Statement regularly for any amendments.

The Statement is written in both English and Chinese. In the event of any discrepancy or inconsistency between the English and Chinese version of the Statement, the English version shall prevail.

2. Purposes of collection of personal data

In the course of using the Website, you may disclose or be asked to provide personal information and data. In order to have the benefit of and enjoy our various services, information and promotional materials, it is necessary for us to collect some personal particulars from you. Although you are not obliged to provide the data or information as requested on the Website, we will not be able to render our services and provide information and promotional materials to you in the event that you fail to do so.

Our purposes for collection of the information and data on the Website include but not limited to the following:

  • 2.1 to provide you with various services offered by us, online shopping, marketing materials, event information and promotional messages (such as Toronto newsletter);
  • 2.2 to handle and follow up service calls, enquiries and complaints;
  • 2.3 to contact you regarding administrative notices and communications relevant to your use of the Website and/or the services offered by us;
  • 2.4 to assist us with developments for future marketing purposes and/or joint promotion events with third parties;
  • 2.5 to verify your identity;
  • 2.6 to obtain statistics about our users to analyze site usage in order to help its further development; and
  • 2.7 to evaluate the effectiveness of our advertising and marketing campaigns.

Please note that if you are under the age of 13, we would strongly recommend you to seek prior consent from a person with parental responsibility for you, e.g. your parent or guardian, who may contact our responsible Customer Service Officer at websales@torontosports.com.hk for using any service offered on the Website.

3. Collection of personal data from users visiting the Website

When you access the Website, we will record your domain name server address and/or email address and track the pages you visit and store such information in “cookies”. This is done without you being aware that it is occurring. Generally, we use “cookies’ to estimate our audience size, gauge the popularity of various parts of the Website, track users’ progress and number of entries in our promotional activities and to measure users’ traffic patterns. Information and data collected by means of “cookies” will not be disclosed save and except for the circumstances listed out in paragraph

4. Transfer and disclosure of personal data

We will not sell, rent or trade to any third party any personal information and data (in whole or in part) obtained from you without your consent.

We agree to take all practicable steps to keep all your personal information and data confidential and/or undisclosed save and except under the following circumstances whereby the said information and data may be disclosed and/or transferred:

  • 4.1 to any third party suppliers or service providers who have been duly authorized by us to use the said information and/or data and who will facilitate our services;
  • 4.2 to any agents, consultants, affiliates or associates of us who have been duly authorized by us to use the said information and/or data;
  • 4.3 where we need to protect and defend our rights and property;
  • 4.4 where we consider we are required to do so in order to comply with the applicable laws and regulations; and
  • 4.5 where we deem necessary in order to maintain and improve our services.

By using the Website, you are deemed to have agreed to, consented to and authorized us to disclose and transfer your personal information and/or data under the circumstances stated above.

5. Links to other websites

To provide you with more information, the Website may provide links to other websites, including without limitation certain social media websites (such as Facebook). Personal information and data from you may be collected on these other websites when you visit such websites and make use of the services provided therein. Where and when you decide to click on any advertisement or hyperlink on the Website which grants you access to another website, the protection of your personal information and data which are deemed to be private and confidential may be exposed in these other websites.

The Statement is only applicable to the Website. You are reminded that the Statement grants no protection to your personal information and data that may be exposed on websites other than the Website. Where necessary, you may adjust the privacy and/or security setting in your computer/browser with respect to those other websites. To better protect your privacy rights, you are strongly recommended to refer to the privacy policy of such other websites. We assume no responsibility or liability for your use of such other websites.

6. Security

Protection of your personal information and data collected is our top priority. We will always strive to ensure that your personal information and data will be protected against unauthorized access. We have implemented appropriate electronic and managerial measures in order to safeguard, protect and secure your personal information and data.

All personal information and data provided by you will be SSL encrypted and transferred to our server or such other servers of third parties whom are duly authorized by us, and will be stored electronically with proper electronic password implementations. Such personal information and data are only accessible by our own or our authorized third party’s authorized personnel and such personnel shall be instructed to observe the terms of the Statement when accessing such personal information and data.

Please rest assured that your personal information and data will only be kept for as long as is necessary to fulfill the purpose for which it is collected as mentioned in paragraph [2] above, unless you request us to cease to hold the same. Such request may render us unable to further provide our services, information and/or promotional materials for your benefit in the future.

7. Marketing materials

We may from time to time send to you marketing and promotional materials and information regarding our products, services and the like based on the personal information and data that you have provided to us. If you do not wish to receive further marketing and promotional materials and information from us, you may opt-out by informing our Customer Service Officer at websales@torontosports.com.hk.

8. Access to Data

You may at any time request access to, make amendments to and/or obtain a copy of your personal information and data which are stored in our record. To exercise your rights, please email our Customer Service Officer at websales@torontosports.com.hk. We will endeavor to respond to your request(s) within 30 days after receiving the same wherever possible, but we may charge you a reasonable fee for doing so. Upon receiving the aforesaid request(s) from you, we may request you to provide personal details in order to verify your identity.

Enquiries

Should you have any queries, please email us at websales@torontosports.com.hk..

CONTACT US
TORONTO SPORTS Office Address

If you want to write to TORONTO, you can do so at the below address;

Hong Kong office: Level 38, Suite 06–07, Langham Place Office Tower, 8 Argyle Street, Kowloon, Hong Kong

info@torontosports.com.hk | (852) 2391-2772

Shanghai office: Floor 1, No 859, Tian Yao Qiao Road, Xu Hui District, Shanghai, China

(8621) 3133-6699

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